Refund policy

Returns Policy

You are welcome to exchange for another product or store credit within 30 days of purchase. To be eligible for an exchange, the item(s) must be unused (i.e. not worn or washed) and in the same condition that you received it and in the original packaging (including tags). Unfortunately, we do not offer refunds for ‘change of mind’.

Underwear: Due to hygiene reasons, we do not accept returns or exchanges for underwear (unless deemed faulty). Please refer to our size chart for accurate measurements.
Nappies: We do not accept returns or exchanges for nappies (unless deemed faulty). Please consider gifting to a loved one, or donating to The Nappy Collective.

Any shipping costs are the responsibility of the customer and are non-refundable. Marquise will cover the cost to ship the exchanged product(s) back to you.

Please note, we do not accept exchanges of Marquise products purchased at other retailers

Faulty Items

If you find your item is faulty, we are happy to offer a suitable replacement for you. Please contact our customer service team via email and include clear pictures of the faulty item, along with your proof of purchase and we will assist you with the returns process – info@marquise.com.au 

Return Address

Our return address is:
Marquise
Level 1, 1 Evandale Road,
Malvern 3144 VIC

We recommend using a tracked shipping service when returning goods.

Please direct all exchange or faulty queries to our customer service team via email at info@marquise.com.au, and include your order number so we can assist as quickly as possible.

Once your return has been received, our team will inspect thoroughly to ensure it meets the criteria stated above. We will notify you once your return has been processed.